1. Introduction
This is the privacy policy (“Privacy Policy”) that governs how XpertiseNow Pte. Ltd.
and our
affiliated companies ("XpertiseNow", "we", "our" or "us"), use Personal Data (defined below)
that we collect, receive and store about you in connection with your use of our website:
https://www.xpertisenow.com and any other website that we operate (each, together with its
subdomains, content and services, a "Site").
By visiting our website, using any of our services, or otherwise providing us with your
personal information (or authorizing it to be provided to us by someone else), you agree to
your personal information being handled as set out in this Privacy Policy.
XpertiseNow may update this Privacy Policy from time to time so please review it
periodically for changes. Your continued use of our services, requesting our assistance or
the provision of further personal information to us (directly or via an authorized person)
after this Privacy Policy has been revised, constitutes your acceptance of the revised
Privacy Policy.
Overview
This Privacy Policy sets out the following information:
- When do we collect Personal Data?
- What data do we collect about you?
- How do we use the data we collect?
- When might we disclose Personal Data?
- How do we protect the information we collect?
- What are your rights?
- Contact Us
2. When do we collect Personal Data?
Visitors to XpertiseNow's website and platform choose to interact with XpertiseNow in ways
that require XpertiseNow to gather personal information. "Personal Data" means any
information that may be used, either alone or in combination with other information, to
personally identify an individual. The amount and type of information that XpertiseNow
gathers depend on the nature of the interaction. We collect personal information in a number
of ways, including:
- when you visit and interact with our website and related software (including any mobile
applications); - when visitors sign up for a client account, submit our "Contact" form, download content
from our website, request a demo or sign up for our newsletter; - when you engage in transactions with XpertiseNow;
- when you submit your application to join as an Xpert;
- through cookies and other technologies that allow us to give you a better experience on our website; and
- when you contact us independently of the website, such as by email, phone or in person.
- when you sign up for our webinar or any other events held by XpertiseNow.
XpertiseNow does not disclose personal information other than as described below. Visitors can always refuse to supply personal information, although it may prevent you from engaging in certain website-related activities and we may not be able to provide our services or assistance to you.
3. What data do we collect about you?
We and our service providers collect the Personal Data set forth below in order to provide our Site to you, or because we are legally required to do so. The Personal Data we and our service providers collect includes but is not limited to: Your name; Tax identification number; Email address; Password; Address; Company name; Education; Expert bio; Rate; Resume; Profile photo; Job title; Phone; Communications; Country or Location; Experience; Language; Social media you send to us.
If we are not able to collect your Personal Data, we may not be able to provide you with access to XpertiseNow or our services or do business with you or the organisation with which you are connected.
3.1 Information you provide us
Any information that you provide via Xpertisenow.com, our software or our contact numbers and addresses will be collected and stored by us. For example, we collect your email and other contact details when you subscribe to our newsletter, download content or pose an enquiry via our “Make an enquiry” page.
You may wish to provide us with personal information concerning certain other individuals when you use XpertiseNow or any of our services. For example, you may want to provide us with personal information about a colleague who may work with you on a particular matter that is registered on XpertiseNow. If you provide us with information about any other individual, you must obtain that person’s permission to give us the information and inform them of this Policy.
3.2 Account and profile information
We collect information about you when you register for an account, create or modify your profile and/or set preferences. For example, you provide your name and contact information (such as email, phone number and work address) when you register with XpertiseNow as a Client or Xpert. You also have the option of adding a display name, profile photo, job title and other details to your profile information to be displayed in our services on Xpertisenow.com.
3.3 Content you provide through use of XpertiseNow and our services
We collect content that you post, send, receive and share when you use XpertiseNow and our services. Content also includes the files and links you upload to our services.
We also collect certain information about how you use our website and interact with any of our services on Xpertisenow.com. This information includes the features you use and how you use them, projects you offer as a Client, applications to projects that you make as an Xpert, messages between users, timesheets entered and approvals for timesheets and any feedback provided through the website. We also collect information about the teams and people you work with.
3.4 Content you provide through other websites we operate and/or manage
We use social networking services such as LinkedIn to communicate with the public about XpertiseNow. When you communicate with us using these services we may collect your personal information. The social networking service will also handle your personal information for its own purposes and under their own privacy policies.
If you provide personal information to any third party via XpertiseNow (for example, to a Client if you are an Xpert), that information will be collected and managed by those third parties as well as by us. Such third parties may have their own privacy policies that set out how they collect and use personal information and you should ensure that you familiarise yourself with any such privacy policies before deciding whether you wish to provide them with your personal information.
We use and integrate our platform with the following software:
- Google Analytics
- Salesforce
3.5 Technical information we collect automatically when you visit Xpertisenow.com or use our
services
We collect information about you when you use XpertiseNow, including browsing our website
and taking certain actions within the services offered by XpertiseNow.
For example, when you visit Xpertisenow.com, we may collect information about your visit for
statistical purposes, including your server / Internet Protocol (IP) address, the date and
time of your visit, the pages you accessed and documents downloaded during your visit, the
length of your visit, the country, state and city you are in when accessing Xpertisenow.com,
the previous page you visited, search terms that you have used to find Xpertisenow.com from
search engines including Google, if you’ve visited Xpertisenow.com before and the type of
browser used.
We also collect, use and share aggregated data such as statistical or demographic data.
Aggregated data may be derived from your personal data but is not considered personal data
as this data does not directly or indirectly reveal your identity. For example, we may
aggregate technical information about your usage of our services to calculate the percentage
of users accessing a specific website feature. However, if we combine or connect aggregated
data with your personal data so that it can directly or indirectly identify you, we treat
the combined data as personal data which will be used in accordance with this privacy
policy.
3.6 Information from cookies and other tracking technologies
We use a range of tools provided by third parties, including our web hosting company Amazon
Web Services, to collect or view website traffic information. These sites have their own
privacy policies.
We also use cookies and similar technologies to improve your experience when accessing
Xpertisenow.com and our services. Cookies are text files that are stored in a computer
system via an Internet browser. The information collected by these tools may include the IP
address of the device you are using and information about sites from which that IP address
has come, the pages accessed on our site and the next site visited. Cookies allow us to
better understand our website users. The purpose of this recognition is to make it easier
for users to utilise our website.
If you do not want information collected through the use of the technologies described in
this section, there is a simple procedure in most Internet browsers that allows you to
automatically decline many of these technologies, or to be given the choice of declining or
accepting them. If you deactivate the setting of cookies in the Internet browser used, you
will not be able to use our platform.
For more details about this type of data collection, please refer to our
Cookie Notice .
3.7 Information we receive from other users of XpertiseNow and third parties
Other users of XpertiseNow may provide information about you when they submit content
through Xpertisenow.com. Similarly, an user may provide your contact information when they
designate you as a contact such as a billing contact on your organisation’s account. We also
receive information about you from our third-party service providers such as advertising and
analytics service providers.
If any links to third-party websites are included on Xpertisenow.com, we are not responsible
for the content or practices of these third party websites. Any links are provided for your
convenience or by companies, businesses or other users of XpertiseNow for their own
purposes, and do not represent our endorsement of any linked third party website. We
recommend that you check the privacy policies of such third party websites before providing
them with your personal information.
4. How do we use the data we collect?
If you submit or we collect Personal Data through our website, then such Personal Data may be
used in the following ways:
- to provide, analyze, administer, and improve our website and services,
- to contact you in connection with our Site and certain services, notifications, events,
programs or offerings that you may have registered for, - to send you updates and promotional materials that you have registered for,
- to identify and authenticate your access to the parts of our Site and services that you
are authorized to access; - for recruiting and human resources administration purposes, and
- to protect our rights and/or our property and to ensure the technical functionality and
security of our Site.
5. When might we disclose Personal Data?
XpertiseNow may disclose your personal information to other entities or individuals to
facilitate the purpose for which information was collected. Such entities and individuals
include:
- our Clients or Experts, as the case may be. If you are an Xpert, we may disclose your
personal information including contact details to a Client and if you are a Client, we
may disclose your personal information including contact details to an Xpert, but only
when such disclosure is in relation to progressing an application for the Xpert to
provide services to the Client, or otherwise where you have given us permission to make
the disclosure to the other person; - our contractors, agents and third-party service providers for the purpose of enabling
them to provide a service such as (but not limited to) IT service providers, analytics &
reporting, data storage, web-hosting and server providers, debt collectors; - governmental or regulatory authorities having jurisdiction over XpertiseNow or any of
our services; - a third party payment processor if you conduct any transaction that requires a payment
by you, some of your details may be provided to allow the transaction to be completed;
or - any person if you have given your express consent to the disclosure.
Those entities and individuals will be permitted to obtain only the personal information
necessary to deliver the service. XpertiseNow takes reasonable steps to ensure that these
organisations and individuals are bound by confidentiality and privacy obligations in
relation to the protection of your personal information.
International Transfers of Personal Data
Your Personal Data may be transferred from country, state and city (“Home Country”)
in which
you are present while using our Services to another country, state and city (“Alternate
Country”).
When we transfer your Personal Data from your Home Country to the Alternate Country, we will
comply with our legal and regulatory obligations in relation to your Personal Data,
including having a lawful basis for transferring Personal Data and putting appropriate
safeguards in place to ensure an adequate level of protection for the Personal Data. We will
also ensure that the recipient in Alternate Country is obliged to protect your Personal Data
at a standard of protection comparable to the protection under applicable laws.
Business Transfers
If XpertiseNow, or substantially all of its assets, were acquired, or in the unlikely event
that XpertiseNow goes out of business or enters bankruptcy, user information would be one of
the assets that are transferred or acquired by a third party. You acknowledge that such
transfers may occur and that any acquirer of XpertiseNow may continue to use your personal
information as set forth in this policy.
Retention of Personal Data
We reserve the right to retain any Personal Data as long as the Personal Data are needed to:
- fulfill the purposes that are described in Section 4 (How do we use the data we
collect?), and - comply with applicable law
6. How do we protect the information we collect?
We will take reasonable legal, organisational and technical measures to ensure that your
Personal Data is protected. This includes measures to prevent Personal Data from getting
lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to
our employees on a need to know basis. Those processing your Personal Data will only do so
in an authorised manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not
completely secure. Although we will do our best to protect your Personal Data, we cannot
guarantee the security of your Personal Data transmitted through any online means,
therefore, any transmission remains at your own risk.
7. What are your rights?
7.1 Personal Data:
If you have an account on our Site, to the extent we are legally required, we provide access
to—and the ability to edit or delete—certain categories of Personal Data through the
account.
If you would like to access, amend, erase, export (i.e., data portability), or object to or
restrict the processing of Personal Data collected via our Site, you may submit a request to
enquiries@xpertisenow.com. We will promptly review all such requests in accordance with
applicable laws.
7.2 Opting-Out of Promotional Emails/Newsletters:
You may choose not to receive future
promotional or advertising emails from us by selecting an unsubscribe link at the bottom of
each email that you receive from us, or by responding to the emails directly and requesting
removal if such a link is not available. Customers cannot opt out of receiving transactional
emails related to their account with us or our services. Please note that even if you opt
out of receiving the foregoing emails, we may still send you a response to any "Contact Us"
request as well as administrative, maintenance and operational emails (for example, in
connection with a password reset request).
8. Contact Us
Please contact us via the contact details provided below if you want to:
- obtain further information about the way we manage your personal information;
- access your personal information held by us;
- raise a concern or make a complaint regarding how we collect or handle your personal information;
- correct or update your personal information held by us; or
- unsubscribe from any XpertiseNow mailing list or have any questions or complaints regarding unsolicited electronic communications that you may have received or are concerned about.
- Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.
Contact Details: